1. Introduction

Jungle Safari Nava Raipur (“we”, “our”, or “us”) respects the privacy of every visitor and is committed to protecting their personal information.

This Privacy Policy outlines how we collect, use, store, and safeguard information obtained through our website, WhatsApp ticketing service, and on-site booking counters.

2. Ownership and Management

This website and the official ticketing portal junglesafarinavaraipur.in are owned by the Director Cum DFO Jungle Safari Raipur, under the Forest Department, Government of Chhattisgarh.

The website may be managed or maintained by authorized technical partners or agencies, including NIC or other approved private entities, on behalf of the DFO Jungle Safari Raipur.

3. Information We Collect

We collect the following types of information solely for operational and ticketing purposes:

• Name and contact details (mobile number, email)
• Number of visitors (adults, 12–18 years, below 12 years)
• Date and time of visit
• Payment and transaction details (via secure payment gateway)

No sensitive personal data (such as Aadhaar, PAN, etc.) is collected or stored.

4. Use of Information

• Issuing and managing electronic tickets (e-tickets)
• Sending booking confirmations via SMS and WhatsApp
• Managing visitor entry at various checkpoints
• Generating anonymous operational statistics for service improvement

5. Data Sharing and Security

We do not share visitor data with any third-party marketing or analytics providers.

However, your information may be shared securely with:

• Authorized government departments for audit or compliance purposes
• Payment gateway providers (PayU or equivalent) for completing online transactions

All online payments are processed on secure, PCI-DSS–compliant platforms.

6. Cookies and Session Handling

Minimal cookies may be used for essential session management during ticket booking.

No third-party analytics or tracking cookies are used.

7. Data Retention

Data is retained only for as long as required for operational and statutory record purposes.

After the retention period, data is securely deleted or anonymized.

8. Legal Compliance

• The Information Technology Act, 2000, and IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
• Applicable provisions of the Wildlife (Protection) Act, 1972
• Eco-Tourism Guidelines, 2019 issued by the MoEFCC, Government of India

9. Contact

Director Cum DFO Jungle Safari Raipur

Jungle Safari, Sector 39, Naya Raipur, Chhattisgarh, India

Email: directorjunglesafari@gmail.com